Effective Communication Training in Customer Service for Educational Staff
Effective Communication Training in Customer Service for Educational Staff
On Friday, February 28, 2025, the Department of Community Nutrition, IPB University, organized a training session on “Effective Communication in Customer Service for Educational Staff.” This program aimed to enhance the communication skills of educational staff to provide professional and responsive services, particularly in the field of nutrition. By mastering effective communication, staff members can offer better assistance to students and the general public seeking academic and service-related information.
The training featured Ir. Yatri Indah Kusumastuti, MS, Head of the Communication Bureau at IPB University, as the keynote speaker. She shared valuable insights on the role of communication in building positive relationships between educational staff and the public.
The key topics covered in the session included:
- The Importance of Effective Communication – Understanding how good communication plays a vital role in education and public health services, as well as its impact on customer satisfaction.
- Communication Skills – Essential verbal and non-verbal communication techniques, including active listening, clear speech, and interpreting body language.
- Handling Difficult Situations – Strategies for managing complaints, handling difficult questions, and dealing with challenging situations professionally and calmly.
- Empathy and Excellent Service – Techniques for demonstrating empathy and providing outstanding service, even under pressure.
- Case Studies and Role-Playing – Practical simulations of real customer service scenarios to improve communication skills, followed by constructive feedback.
This training provides significant benefits in improving the quality of service offered by educational staff, fostering public trust in the institution, and creating a more professional and harmonious work environment. With enhanced communication skills, staff members will be more confident in their interactions and better equipped to deliver excellent service to students and the wider community.
